At Iconique Beauty, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we’re here to help!
1. Returns
We accept returns under the following conditions:
✔ Items must be returned within 7 days of delivery.
✔ Products must be unused, unopened, and in original packaging.
✔ Returns must include the original receipt or proof of purchase.
🚫 Non-Returnable Items:
- Used or opened beauty products (for hygiene reasons).
- Gift cards and promotional items.
- Clearance or final sale items.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
✔ Approved refunds will be processed within 7 business days and credited to your original payment method.
✔ Shipping fees are non-refundable.
3. Exchanges
If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement at no additional cost.
4. How to Initiate a Return
1️⃣ Email us at info@iconiquebeauty.com with your order details and reason for return.
2️⃣ Ship the item back to our return address.
3️⃣ Once received and approved, we will process your refund or exchange.
5. Late or Missing Refunds
If you haven’t received your refund yet:
✔ Check your bank account again.
✔ Contact your credit card provider; processing time may vary.
✔ If you still need assistance, email us at info@iconiquebeauty.com.
6. Contact Us
📧 Email: info@iconiquebeauty.com
📍 Address: Kathmandu, Nepal
📞 Phone: +977 9769362884